Refund & Return Policy

1. What can be returned

To qualify for a refund or exchange, the returned item must:

• be in its original, uninstalled condition, not disassembled, opened or altered;
• be re-banded to its original wooden freight pallet with the original protective wrapping;
• have its return started within 30 calendar days of the delivery date on the carrier's tracking record.

Units that have been run, installed, or had fluids added cannot be returned for remorse reasons. If such a unit is faulty it is handled under the startup warranty instead.

2. Return Merchandise Authorization (RMA)

Every return needs an RMA number from us first. A shipment arriving without a valid RMA number marked on the bill of lading will be refused at our receiving dock. To request an RMA, call (209) 264-2179 or email [email protected] with your order reference.

3. Who pays, and restocking

Change of mind, wrong item ordered, or cancellation after dispatch. You are responsible for the original outbound freight and for return freight. A 15% restocking fee applies, covering receiving inspection, re-testing and repackaging.

Defective, damaged or incorrect unit. If the unit arrives damaged, is mechanically defective under the startup warranty, or is not what you ordered, we arrange and pay for return freight and issue a full refund or replacement. No restocking fee applies.

4. Return address

Returns are accepted only at the address below, and only with an RMA number marked on the bill of lading:

Aero Engines Inc
Returns, RMA #______
3033 N Coolidge Ave
Los Angeles, CA 90039
United States

5. Refund processing

Once a returned unit reaches our Los Angeles, CA warehouse, we inspect it and verify serial numbers and seals within 3–5 business days. Approved refunds are credited to the original payment method within 5–7 business days after that. Your bank or card issuer may take a few days more to post the credit.

Refunds are issued to the original payment method only. We cannot refund to a different card, account or person.

6. Cancelling before dispatch

If your order has not yet been handed to the carrier, we can cancel it in full at no charge. Call (209) 264-2179 as soon as possible with your order reference.

7. Questions

Call (209) 264-2179 (Monday – Friday: 8:00 AM – 6:00 PM PT) or email [email protected]. See also our shipping policy and warranty terms.