Privacy Policy

Last updated 5 October 2026 · Aero Engines Inc

        In short: we collect only what we need to sell and ship you a product, we do
        not sell your data, we run no advertising or analytics trackers on this site, and we never
        see or store your card number. Our live chat is provided by
        tawk.to, described in sections 5 and 6.      

1. Who we are

Aero Engines Inc, 3033 N Coolidge Ave, Los Angeles, CA 90039, United States. For any privacy question, contact [email protected] or call (209) 264-2179.

2. What we collect

Order information. Your name, email address, phone number, billing address and delivery address, plus the items, prices and freight on your order.
Enquiries. If you use our contact form, the name, email, phone, delivery ZIP and message you submit.
Live chat. If you use the chat window, the messages you send and any name or email you give, together with the page you were on.
Technical data. Standard web server logs (IP address, request time, page requested) and a session cookie that keeps your cart and, if you are staff, your admin session.

We do not collect special categories of personal data, and we do not knowingly collect information from anyone under 18.

3. Payment information

Card payments are processed by Stripe. Your card number, expiry and security code are entered on Stripe's own payment page and are never transmitted to or stored on our servers. We retain only Stripe's payment reference and the order total, so that we can match a payment to an order and process refunds.

Stripe acts as an independent data controller for payment data. See Stripe's privacy policy.

4. Why we use it

To take payment, ship your order, and provide the confirmation and support that follow.
To answer enquiries you send us, by form, email, phone or live chat.
To meet legal, tax and accounting obligations.
To keep the site secure, through rate limiting and abuse prevention.

5. Cookies and tracking

This site sets two first-party cookies:

A session cookie that remembers your cart and protects forms against cross-site request forgery. Strictly necessary; it expires when you close your browser.
An analytics cookie holding a random identifier, kept for twelve months, that lets us tell one visit apart from the next.

Live chat. The chat window in the corner of the page is provided by tawk.to. To run it, your browser loads tawk.to's chat software, which sets its own cookies and local storage so a conversation continues as you move between pages, and sends tawk.to your IP address, browser details, approximate location and the pages you view on this site while the window is loaded. It is not loaded on the order confirmation page. See tawk.to's privacy policy. Please do not send card numbers, bank account details or passwords in chat; we will never ask for them there.

Apart from live chat, we load no third-party scripts, and no analytics, advertising or social media trackers at all. No pixels, no remarketing tags, no fingerprinting, and no data broker receives anything about you.

Our own analytics run on our server and record, for each page you open: the time, the page, the page that referred you, your IP address, the country your request arrived from, your browser's user agent, and any product you view, search for, or add to your cart. It is kept for 90 days and then deleted automatically.

We use it for two things. To understand which products people are looking for, and so that when you telephone us about an order, the person who answers can see the item you were looking at instead of asking you to read out part numbers. It is never used to build an advertising profile, and it is never sold or shared.

If you would rather we did not keep this, email [email protected] and we will delete the records associated with your visits.

6. Who we share it with

We share personal information only with parties that are needed to complete your order or answer your questions:

Stripe, to take payment.
Freight carriers, who receive your name, delivery address and phone number so they can deliver and arrange an appointment.
Our email provider, to deliver order confirmations.
tawk.to, which hosts our live chat and holds chat conversations and the visit details described in section 5.
Authorities, where we are legally required to.

We do not sell or rent your personal information to anyone.

7. How long we keep it

Order records are kept for seven years to satisfy tax and accounting requirements. Contact enquiries are kept for up to two years. Chat conversations are held by tawk.to; ask us and we will delete yours. Server logs are kept for up to 90 days.

8. How we protect it

The site is served over HTTPS. Order records and enquiry logs are stored outside the public web directory with restricted file permissions. Administrative access is password protected and rate limited. We never store card numbers.

9. Your rights

You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. California residents may also request disclosure of the categories of personal information collected and may opt out of any sale of personal information. We do not sell personal information.

To make a request, email [email protected]. We respond within 30 days. We will not discriminate against you for exercising these rights.

10. Changes

If we change this policy we will update the date at the top of this page. Material changes will be notified to customers with an active order by email.